Active issues belong in the portal
For active support requests, support.elgie.net is the fastest and most reliable path to help.
Contact and consultation
Talk to Summit Remote Systems about support, service, or onboarding.
Use the support portal for active issues. Use this page for new service inquiries, consultation requests, and general business contact.
Consultations start here
Use this page to discuss onboarding, support scope, user counts, environment needs, and fit for the service model.
Contact form
Direct contact options
Before you reach out
- Company name, user count, and current environment
- Primary issues: helpdesk, remote support, or standardization
- Compliance or vendor constraints
- One-time vs ongoing support needs
Professional tools with controlled roles
Support uses controlled tools including Tactical RMM and RustDesk, while the public-facing workflow stays centered on the support portal for tickets and the website widget for chat. If device management is needed, the technician can send instructions to install the approved agent.
Keep sales and support separate
Existing clients should use the support portal for active issues. New prospects and onboarding conversations should use the contact path so they start in the right workflow.